Cancellation & Refund Policy

You can cancel your transfer and receive a full refund as long as the transfer hasn’t been received or collected by your recipient.

When will I get my refund?

When your transfer is canceled, 2Pay processes your refund request immediately.
However, it can take longer to get the money back in your card or bank account.
The timing can vary depending on the payment method and when you cancel.
Here are the expected timelines for each payment method.

Debit or Credit Card Payments
It usually takes 3 to 5 business days for your money to be deposited back into your account. But it can take up to 10 business days depending on your bank.

Bank Account Payments
It can take up to 10 business days for your money to be deposited back into your account.

Note: In most cases, both the original charge and your refund will show up on your bank statement. Sometimes, the original charge will just be removed.

Why do refunds take so long?
We know it can be frustrating to wait for your refund. Refund timelines vary depending on the payment method, country, and how quickly your bank can process the refund.